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SHIPMENT POLICY

This Shipment Policy (hereinafter referred to as the “Policy”) describes how the orders are shipped, when you
place orders with Zali Health and Beauty on our website, i.e. https://zalicosmetics.com/ (hereinafter referred to as the “Website” or “Site”).
This Policy shall be read in conjunction with our Terms & Conditions, Disclaimer, Return Policy, and Privacy
Policy statement.

1. DELIVERY

a) Delivery Service: We ship internationally, with a few exceptions. If you are unable to see our
delivery service in your country, worry not, we’re coming there soon. We use the services of
third-party logistic service providers, such as DHL and Upes Courier, for shipping all the
orders placed by our customers.


b) Order Processing Time: The normal order processing time is 24-72 hours during business
days (Sunday through Thursday). Once your order has been shipped, the estimated delivery time
is within 4-15 business days. It’s important to keep in mind that during holidays, limited-edition
launches, and restocks, shipping and delivery times may vary.


c) Important Note: The delivery time is subject to change based on industrial or business
disruption, shortage of an item, bad weather, transit time of your carrier, destination address, or
covid related restrictions etc. Processing and shipping times may increase during holidays and
other peak seasons.


d) Delays due to Production Process: We take pride in producing our products in small quantities,
prioritizing quality over quantity. In cases where we are in the midst of the production process,
delivery times may be subject to delay. Upon receipt of your order, we will notify you by email
about the status of your shipment.


e) Shipment Fee: Shipping rates vary from location to location. Free shipping may be offered for
orders of a certain minimum value. You will be able to see the shipment fee for your location
at the order checkout. Please find the shipment fee destination wise in the following table:

 

 

f) Taxes: Please note that taxes may apply to your order. Detailed information about these taxes will be provided on the order checkout page.


g) No Change: You cannot change the shipping address or the shipping method selected after checkout.


2. ORDERS, SHIPMENT, FAILED DELIVERY, AND DAMAGED/OPENED BOX


a) Not for Commercial Purpose: You cannot buy our products for a commercial purpose, unless allowed by us. No use of our intellectual property may be made without our express written consent.


b) Assumption of Risk: You will assume the risk for the products once they have been delivered to the delivery address which you specified. We or our delivery partners accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.


c) Failed Delivery: If your package cannot be delivered to the shipping address provided by you for the reasons such as an incorrect shipping address and/or incorrect phone number, the package will be returned to us at your expense.


d) If you fail to pick-up: If the receiver is absent upon all delivery attempts, your package will be held at a local centre of one of our third-party logistic service providers for pick up. If you fail to pick up the package from there for any reason, the package will be returned to us at your expense.


e) Refusal by you/receiver: If you/receiver refuse receipt of your package, the package will be returned to us at your expense.


3. CHECKING THE ORDER STATUS

Tracked shipments is available in limited cases. If available, as soon as your order is shipped, you will receive an email notification from us which will include a tracking number that you can use to continually check its status. Please allow us up to 48 hours for the tracking information to become available. If you haven’t received your order within the period communicated to you in your shipping confirmation email, please contact us at services@zalicosmetics.com with your name and order number, and we will look into it for you.


4. THIRD PARTY DELIVERY SERVICE PROVIDERS

Whenever you place an order with us, our third-party service providers, namely, DHL and Upes Courier (or other delivery service providers that we may engage in the future) (hereinafter referred to as our “Delivery Partner”), ships and delivers the products to your doorsteps in the most convenient and hassle-free manner. For this purpose, we also share certain personally identifiable information (PII) of
yours with our Delivery Partner in order to fulfill your order. Please refer to our Privacy Policy statement for more details on this subject.


5. RESERVATION OF RIGHT


We reserve the right to cancel any order from our end if the product that you ordered runs out of stock, or becomes unavailable for any reason. In such case, we will refund you all the amounts that you’ve paid for such product.
Last updated on September 04, 2023.