Returns

Our policy lasts 30 days from the day you receive your purchase. Unfortunately, if the 30 days have passed we can’t offer you a refund or exchange.

 If you will need to return your product, please review the information below.

  • To be eligible for a return, your item must be in its original packaging, unopened, and unused condition.
  • We regret that we do not refund original shipping costs with the return.
  • To complete your return, we require a receipt or proof of purchase.
  • Please note on the front side of your receipt or packing slip the reason for your return.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please mail your return product  to:

Zali Health & Beauty cosmetics , Sderot Chen 34\7 ,7646921 Rehovot, Israel

  • You will be responsible for the return shipping & handling charges, which will not be refunded.
  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned products. We are not responsible for lost packages.
  • All returns will be credited to the original credit card used at the time of purchase.
  • Returns will be processed within 1-2 weeks of our office receiving your item.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

Please contact customer service with any questions by email at services@zalicosmetics.com

Late or missing refunds (if applicable)

If you think you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at services@zalicosmetics.com

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